First Federal Bank of Ohio Online Banking
Consent to Receive Electronic Records

 

This First Federal Bank of Ohio Online Banking Consent to Receive Electronic Records ("Consent") covers electronic records, as specified below, for all of your accounts ("Account(s)") at First Federal Bank of Ohio ("Bank") that may be accessed using the Bank’s online banking service. The words "we," "us," "our" and other similar terms refer to the Bank, and the words "you," "your" and other similar terms mean you, the individual owner(s) identified on the Account(s). We will sometimes use the words electronic records as a short way to refer to the communications and information that we may provide electronically. Before you decide whether or not you wish to give your consent to receiving electronic records, you should read and consider the following information. Then, if you decide to consent, you can click the "I Agree" button at the bottom of this Consent. Your decision not to agree to this Consent will not limit our ability to otherwise communicate with you electronically, to the extent not prohibited by applicable law.

 

This Consent contains important information that we are required by law to provide to you. You should keep a copy for your records. For your convenience, this Consent is written in a Question and Answer format. If you have any questions about electronic records that are not answered, feel free to communicate with us using any of the following contacts ("Contacts"):

 

Call us at 419-468-1518; or

 

Write to us at: First Federal Bank of Ohio Attn: Online Banking Department 140 N. Columbus St., P.O. Box 957, Galion, Ohio 44833

 

What records will you provide to me electronically

 

If you consent, you will receive the following electronic records that relate to the Online Banking Services, First Federal Bank of Ohio Online Banking (the “Online Banking Service”) and First Federal Bank of Ohio Bill Pay Service (the “Bill Pay Service”) (collectively, “Services”):

 

  • First Federal Bank of Ohio Online Banking Disclosure and Agreement (the “Online Banking Agreement”), and Terms and Conditions of the First Federal Bank of Ohio Bill Pay Service (the “Bill Pay Services Agreement”). The Online Banking Agreement and the Bill Pay Services Agreement (collectively, the “Agreements”) contain terms and conditions governing the Service that is the subject of that agreement. The Agreements also contain information that we are required to disclose to you under the Electronic Fund Transfers Act and its implementing Regulation E regarding the Services;
  • Notification of amendments and other changes in terms, and such other disclosures as may be required by law or provided by us to you as a user of these Services;
  • Periodic statements for your Account(s), including all disclosures and notices provided with the same, including but not limited to those provided pursuant to the Electronic Funds Transfer Act, the Equal Credit Opportunity Act, the Fair Credit Reporting Act; and
  • Any notice regarding hardware or software changes that may impact your ability to access electronic records, including any notice revoking or limiting access to our website to access an electronic record or certain information previously provided to you.

 

Do I have an option to receive these records in nonelectronic form?

 

No. The Services are electronic banking services that do not have a paper-based alternative to receiving the Agreements. You will not be able to obtain a Service if you choose not to consent to (or if you withdraw your consent to) receiving the Agreements in an electronic form.

 

Can I get a copy of the records in nonelectronic form if a special need arises?

 

Yes, you can. If you request one, we can prepare a paper-based version of the Agreements or any of the electronic records you receive, for up to 2 years after the date it was created. If you want us to prepare a paper-based copy, you can request it by contacting us using one of the Contacts shown above.
If you request one copy of an electronic record, we will provide a paper-based copy of the electronic record. Normally, we will mail paper-based copies of an electronic record to you (at the address shown on our records) within 2 weeks after the date we receive your request for it. Copies may be subject to our applicable fees.

 

If I consent to electronic records now, and change my mind, what can I do and what are the consequences?

 

You can change your mind and withdraw your consent to receive electronic records at any time. You can withdraw your consent as to the Online Banking Service alone, or as to the Bill Pay Service alone, or as to both Services. We will then stop providing records to you electronically as to the affected Service (or, as to both Services, if you withdraw consent to receiving electronic records as to both Services). Withdrawing your consent does not affect any Agreements you have already received electronically, but we will then stop providing any remaining or subsequent Agreements or records to you electronically for the affected Service(s). To withdraw your consent, you must write to us at the address above. However, remember that the system does not support paper-based communications so the consequence to you, if you withdraw your consent to electronic records is that we may (but are not required to) terminate the affected Service. You must continue to be an Online Banking Service Customer in order to continue to receive electronic periodic statements.

 

Are there any hardware or software requirements for me to access or retain the electronic records?

 

Yes, there are. To access your account(s) via the Internet, you must have World Wide Web access via a Secure Internet Service Provider and an Internet browser that supports 128-bit encryption. The Services may be accessed using Windows or Apple based systems with any current version of Internet Explorer, Firefox, Chrome or Safari. You will need a computer with sufficient memory to store electronic records, and a printer if you want to print copies of electronic records.
If we change the minimum hardware or software requirements needed to access or retain electronic records, and the change creates a material risk that you will not be able to access or retain a subsequent record, then before the change takes effect we will let you know about the change and let you know what the new requirements are. We will notify you by posted message on the system and at that time you will be allowed to choose whether you still want to give us your consent to receiving communications or information by electronic records. If not, you will be allowed to withdraw your consent at that time, without any fee or charge by us.
However, if you withdraw your consent, your ability to use a Service may also end (as described above, under "If I consent to electronic records now, and change my mind, what can I do and what are the consequences"). This could affect, for example, your ability to access your accounts using the Online Banking Service, or paying your bills using the Bill Pay Service.

 

How will the electronic records be provided to me?

 

The “First Federal Bank of Ohio Disclosure and Agreement” (for the Online Banking Service) will be provided to you after you give your consent, by clicking “I Agree,” below. To receive your electronic periodic statements you should access your Accounts using the Online Banking Service no less than once each statement cycle. Also, you may periodically receive an e-mail notification that an electronic record or notice is available for review and you will be directed to information posted at the Bank’s website. To view these electronic records you may need to access the Bank’s website, open the secure connection for online banking, and click on the necessary tabs (for example, when accessing electronic records that contain personally identifiable financial information). Electronic records will be deemed delivered to you when we make them available electronically.
We reserve the right, from time to time, to deliver one or more electronic records in paper form instead of electronic form by mailing records to last known mailing address on our records for you. In the event that we do so, we are in no way terminating this consent and we may continue to provide records to you in electronic form.

 

How do I change my contact information?

 

As part of the enrollment process for Online Banking, we will ask you to provide us your current e-mail address. If in the future, your email address should change, you may update your e-mail address by logging on to Online Banking – click on Profile, and make the change by selecting Edit next to email.
If you fail to update or change an incorrect e-mail address or other contact information, you understand and agree that any electronic record subject to this consent shall nevertheless be deemed to have been provided to you if they were made available to you in electronic form on our website or e-mailed to the e-mail address we have for you in our records.
To change your mailing or physical address information, you must contact your branch.

 

Are there other special requirements for electronic records?

 

No. However, please remember -- if you download or print any confidential materials be sure that you store them in a secure environment, just as you would paper-based bank records.
We reserve the right, in our sole discretion, to discontinue providing records in electronic form. We also, reserve the right to change the terms and conditions of this disclosure and consent. If required by law, we will provide you with notice of any such termination or change, and request a new consent.

 

 

Online Access Agreement
For First Federal Bank of Ohio Internet Banking

I. Introduction

This Online Banking Disclosure and Agreement (the “Agreement”) governs the use of First Federal Bank of Ohio’s online banking services, known as First Federal Bank of Ohio Online Banking (“Online Banking Services,” and "Service(s)"). The Services allow you to perform a number of banking functions through the use of a personal computer and the Internet. When you click "I Agree” below, or use any of the Online Banking Services described in this Agreement, you agree to the terms and conditions of this Agreement.

 

This Agreement includes disclosures applicable to consumers as provided under the Electronic Fund Transfer Act (EFTA) and its implementing Regulation E. Read this document carefully and retain a copy for your records. This Agreement is not intended for use by commercial account holders and any regulatory consumer protections provided to consumer accounts will not apply to commercial accounts under this Agreement.

 

You agree to use our Services only for consumer transactions. A consumer transaction means the use of our Services to electronically transfer funds to or from a consumer account. A consumer account is an account of yours that is established primarily for personal, family or household purposes. A non-consumer transaction means the use of the Services for any purpose that is not a consumer transaction (for example, to transfer funds to or from a business account or any account that is not a consumer account); any transfer of funds for which the primary purpose is the purchase or sale of a security or commodity; and any other use of the Services if the use is not covered by the EFTA and its implementing of Regulation E. Nothing in this Agreement shall convey consumer protections including those provided under Regulation E, on to non-consumer transactions.
For purposes of this Agreement, "you," "your," "yours" and other similar terms refer to each person who applies for the Services and to anyone you authorize to use the Services. The words "we, "our," "us," "Bank" and other similar terms mean First Federal Bank of Ohio. The term “Communication(s)” means instructions and actions from you (or attributable to you under this Agreement or otherwise) received by us through the Services. Your “Security Codes” are the credentials (such as codes and passwords) that are associated with you and used by us to verify the authenticity of Communications from you. Security Codes are used to access accounts and to use the Services. The Security Codes include any supplemental or alternative method used to verify the authenticity of Communications that may be offered or presented to you by us from time to time. Services means the different online transfer capabilities described in this Agreement. All time references are local time of Bank.

 

II. OTHER AGREEMENTS

 

Your use of the Services may also be affected by other agreements between us including, but not limited to, the Terms and Conditions of Your Account disclosure. Your use of the Services does not change any other agreement you may already have with us except to the extent described in this Agreement. You should review those agreements for any applicable fees, for limitations on the number of transfers you can make, and for other restrictions which might impact the use of your account(s) with the Service.

 

III. USING ONLINE BANKING

 

In order to use the Services, you must have an account with the Bank. To access your account(s) via the Internet, you must have World Wide Web access via a Secure Internet Service Provider and an Internet browser that supports 128-bit encryption. The Service may be accessed using Windows or Apple based systems with a current version of Internet Explorer, Firefox, Chrome, Edge or Safari. Some Services may require you to download software from our website; in some cases, we may place software on your computer as part of our security and/or verification tools. You agree to abide by the intellectual property rights of others with respect to all software used by you or us in connection with the Services.
You will select your Login ID during the online enrollment process. Your Login ID, which cannot be used without your Password, will provide you with access to accounts you have with us now, whether individual or jointly held, as well as any new accounts you may open in the future. We may at our discretion block access to any one or more accounts of yours, however.
For joint accounts, each person will have separate Security Codes. Each person on a joint account will be liable for all transactions that are made on that account. Each person on a joint account authorizes all transactions made by any other person on the account. Each person on a joint account agrees to be liable for the actions of the other person(s) on the account.
You agree that you will not, under any circumstances, disclose your Security Codes by telephone or any other means to any person. You acknowledge that no person from the Bank will ever ask for your Security Codes and that Bank employees do not need and should not ask for your Password. If you give your Security Codes to anyone, you do so at your own risk since anyone with your Security Codes will have access to your accounts. At any time, you may ask us to disable your Security Codes.
You will be solely responsible for the safekeeping of your Security Codes. In the event of a breach of your system, you agree to assist Bank in determining the manner and source of the breach. Such assistance may include, but shall not be limited to, providing Bank or Bank’s agent access to your hard drive, storage media and devices, systems and any other equipment or device that was used in the breach of your system. You further agree to provide to Bank any analysis of such equipment, device, or software or any report of such analysis performed by you, your agents, law enforcement agencies, or any other third party.

 

IV. PHYSICAL AND ELECTRONIC SECURITY

 

To use the Services, you must have a sufficiently powerful computer hardware and appropriate software. You are responsible for providing and maintaining any equipment that is necessary for the Services, such as telephones, terminals, modems, and computers. You agree to use equipment that is compatible with our programs, systems, and equipment, which we may change from time to time. We assume no responsibility for the defects or incompatibility of any computers or software that you use in connection with the Services, even if we have previously approved their use. WE MAKE NO WARRANTY, EXPRESS OR IMPLIED, IN LAW OR IN FACT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE OR OF MERCHANTABILITY, WITH RESPECT TO THE SERVICES, OR ANY COMPUTER PROGRAMS, EQUIPMENT OR SOFTWARE MADE AVAILABLE TO YOU. You agree to notify us promptly if any software or equipment we provide to you becomes defective. Our sole responsibility (if any) in such instances will be to repair or replace the defective software or equipment. For security purposes, you agree to keep your browser and operating system up to date. Except to the extent limited by applicable law, you assume sole responsibility for any and all loss, damage or injury arising with respect to any failure of your equipment.
Encryption of data transmissions does not guarantee privacy. Data transferred via the Services is encrypted in an effort to provide transmission security. Notwithstanding our efforts to insure that the Services are secure, you acknowledge that the Internet is inherently insecure and that all data transfers (including transfer requests and electronic mail) occur openly on the Internet. This means that the data transfers potentially can be monitored and read by others. We cannot and do not warrant that all data transfers utilizing the Services will not be monitored or read by others. You are responsible for providing for and maintaining the physical, electronic, procedural, administrative, and technical security of data and systems in your possession or under your control. We are not responsible for any computer viruses (including, without limitation, programs commonly referred to as “malware,” “keystroke loggers,” and/or “spyware”), problems or malfunctions resulting from any computer viruses, or any related problems that may be associated with your use of the Services. Any material downloaded or otherwise obtained is obtained at your own discretion and risk, and we are not responsible for any damage to your computer or operating systems or for any loss that results from the download of any such material, whether due to any computer virus or otherwise. You agree that we will not be responsible or liable for any indirect, incidental or consequential damages that may result from such harmful components. You are responsible for maintaining and applying anti-virus software, security patches, firewalls, and other security measures to prevent, detect, block and remove viruses, Trojan horses, adware, spyware, and other forms of malware, and to provide defense against “man in the middle” or ”man in the browser” attacks with respect to your systems. You are also responsible for protecting, securing, and backing up any data and information stored in or on your systems. Bank is not responsible for any errors, failures or losses resulting from defects in or malfunctions of any software installed on your systems or accessed through an Internet connection.
You expressly acknowledge that any wireless access to the Services initiated by you may not be secure and, in such cases, you assume the risk associated with unauthorized access to the Service and any information contained therein, resulting from such wireless connectivity. You further acknowledge and agree that it is your responsibility to protect yourself and to be vigilant against e-mail fraud and other Internet frauds and schemes (including, without limitation, fraud commonly referred to as “phishing” and “pharming”). In the event you receive an e-mail or other electronic communication that you believe, or have reason to believe, is fraudulent, you agree that you will not respond to the e-mail, provide any information to the e-mail sender, click on any links in the e-mail, or otherwise comply with any instructions in the e-mail. You agree that Bank is not responsible for any losses, injuries, or harm incurred by you as a result of any electronic, e-mail, or Internet fraud.

 

V. DESCRIPTION OF SERVICES; CUT-OFF HOURS ("Services")

 

You may use the Services to:

  • View current balance information for linked accounts.
  • Review posted transactions for linked accounts.
  • View images of paid items and prior statements for your linked accounts.
  • Transfer funds between your linked deposit accounts at the Bank on either a one-time or recurring basis.
  • Make on-us loan payments to linked loan accounts.
  • Advance from a linked home equity line of credit to make a deposit to your linked checking or saving account.
  • Advance from your linked personal consumer line of credit in order to make a deposit to your linked checking or savings account.
  • Change your password or e-mail address.
  • Optional bill payment services (Bill payment requires a separate agreement. For further details please see the "BILL PAYMENT SERVICES" section below).

Some of the Services may appear on your screen that have not been approved for you and, therefore, will not be available to you. Also, the Bank may, from time to time, introduce new Services. We shall update this Agreement to notify you of the existence of these new services. By using these services when they become available, you agree to be bound by the terms and conditions in this Agreement and any updates thereto.
Services performed during nightly processing may not succeed when applied to your actual balance at the end of the nightly processing. A Communication received by us after the cut-off time on a business day, or on a day that is not a business day, may be treated by us as if it were received on the next business day. At our option, however, we may treat it as received the same day as the day of receipt. There can be a delay between the time when you send a Communication to us and the time we receive it. Account transfer, stop payment requests, draw instructions from home equity line of credit or any personal line of credit, or loan payment instructions received after 5:45 p.m., or on a day we are not open for business, may be processed on the following business day. If you request a transfer or payment for a future date that is not a business day, we will process your request on the first business day after the future date that is not a business day. Cut-off hours for bill payments are identified in the separate service agreement for bill payments.

 

VI. TRANSFERS FROM MONEY MARKET AND SAVINGS DEPOSIT ACCOUNTS

 

In addition to the limitations elsewhere described, there are frequency limits that apply when transferring funds from a savings or a money market account.
If your account is a savings account or money market account, then you may make a maximum of 6 preauthorized, automatic, electronic, or telephone transfers or withdrawals per monthly cycle. These transfers or withdrawals may be preauthorized, automatic, electronic, or telephone transfers, or they may be made by check, draft, or similar instrument (including debit to third parties and point-of-sale (“POS”) transactions). For purposes of this Section, a "transfer" includes any transfer to a third party and any transfer from your account(s) held with us (including transfers initiated via modem, facsimile instruction or personal computer) unless the transfer is initiated at an automated teller machine, by mail, messenger or in person at the Bank. (Payments to your loans at the Bank may not be counted toward this limit.) If you exceed these limits, we may impose a fee and/or close the account. Each transfer or payment you request through the Services from your money market deposit or savings account is counted as one of the six limited transfers you are permitted each monthly cycle. Please refer to the disclosure for your specific account type to determine if additional activity limitations or fees apply.

 

VII. DRAWING FROM A HOME EQUITY LINE OF CREDIT

 

The Services only allow you to advance from the available credit balance on your link home equity line of credit with the Bank. You agree that every advance from the available credit balance on your home equity line of credit via the Services is otherwise subject to all the terms and conditions of your Home Equity Line of Credit.

 

VIII. DRAWING FROM ANY PERSONAL CONSUMER LOAN (Other than a home equity line of credit)

 

The Services only allow you to advance from the available credit balance on one or more of your linked personal consumer lines of credit with us or any other linked personal consumer lines of credit we may offer you. You agree that every advance from one or more of any personal consumer lines of credit via the Services is otherwise subject to all of the terms and conditions of the applicable personal consumer line of credit agreements, which includes, but is not limited to, any and all promissory notes, disclosure agreements, or related loan agreements.

 

IIX. SUFFICIENT FUNDS

 

You must have sufficient available funds in your account to cover the amount of any transaction that would be charged to your account. Subject to limitations set out in this Agreement, you can request payments up to the amount of available funds or available credit in your account. We may hold (or “freeze”) funds at any time after you have initiated a Service for any reason, including as a means of reducing risks that there will be insufficient funds for completing the Service. If we do hold funds, we may treat the held funds as not available for other purposes, and reject other transactions (for example, checks or other transfer instructions). We may allow overdrafts/over limits or negative balances, but we also may discontinue the practice at any time with or without prior notice to you. If you do not have sufficient or available funds or credit, you may be charged an overdraft or other fee (such as fees for returned checks or other electronic items), as set forth herein and in the First Federal Bank of Ohio Fee Schedule.

 

IX. WAIVER OF ACCESS RESTRICTIONS

 

Your accounts may be subject to access restrictions when you conduct transactions in person or when you are using systems other than with a Service. We may limit or deny Services to you if there are access restrictions. Conversely, we may process your transactions based on Communications without regard to or any need to comply with access restrictions otherwise applicable to your accounts.

 

X. COMPLIANCE WITH LAWS AND RULES

 

You agree to comply with all state and federal laws, rules, and regulations applicable to you and to your use of the Services (the “Laws”), including the operating rules of all systems used to provide Services to you (the “Rules”), and to provide evidence reasonably satisfactory to us of the same if requested by us. You agree not to use the Service for any illegal purpose, including but not limited to illegal Internet gambling. Without limitation, you agree and acknowledge that the Services may not be used by you in violation of the laws of the United States, including sanctions laws administered by the Office of Foreign Asset Controls.
Additionally, each account and the Services will be subject to and governed by the following: (i) the terms or instructions appearing on a screen when using a Service; (ii) the Deposit Account Agreement and Disclosure, and our rules, procedures, and policies; and (iii) applicable provisions of the rules of the National Automated Clearing House (ACH) Association (NACHA) for bill payments facilitated through the ACH.

 

XI. ELECTRONIC RECORDS AND SIGNATURES

 

When any payment order or other Service generates items or transactions to be charged to your account, you agree that we may charge the affected account without requiring your signature on an item and without prior notice to you. Any transactions resulting from your instructions which we receive in your name and under your credentials shall be deemed to have been “a writing” and authenticated by you “in writing” for purposes of any law in which a writing or written signature is needed or required. All records maintained by us of transactions under your credentials shall be deemed to have been “signed” and to constitute an “original” when printed from records established and maintained by us or our authorized agent in the normal course of business. You agree not to contest the authorization for, or validity or enforceability of, our electronic records and documents, or the admissibility of copies thereof, under any applicable law relating to whether certain agreements, files or records are to be in writing or signed by the party to be bound thereby. Records and “signed” documents, if introduced as evidence on paper in any judicial or other proceedings, will be admissible to the same extent and under the same conditions as other documentary business records. Upon our written request, you agree to manually sign or place your signature on any paper original of any record or “signed” document which we provide to you containing your purported signature.

 

XII. BILL PAYMENT SERVICES

 

The Bill Payment Services only allow you to make payments to third parties subject to the terms and conditions set forth in the First Federal Bank of Ohio Bill Pay Terms and Conditions. In order to initiate Bill Payments via the Services you must first agree to our Bill Pay Terms and Conditions. You can agree and sign up by clicking on the Bill Payment tab in the Online Banking system.

 

XIII. E-MAIL

 

E-mail or messages sent by us to you will be deemed received by you when sent by us to you at your e-mail address as shown on our records. You agree to notify us (using the Service or otherwise in a form acceptable to us) whenever your e-mail address changes. You agree that information or messages made available to you via the Services will be deemed received by you when first posted on our website or made available to you.

 

XIV. CANCEL SCHEDULED TRANSFERS

 

Canceling scheduled or future dated transfers or payments. In order to cancel scheduled or future dated transfers or payments between accounts that you have established using the Service, you must log onto the Service and delete the transfer or payment. Instructions for canceling future dated transfers or payments between accounts can be found using the Help feature available with the Service. You may contact us to cancel a future dated transfer or payment; however, we must receive your instructions no later than the end of the business day before the date on which the transfer or payment is scheduled to be made.

 

XV. BUSINESS DAYS

 

For purposes of this Agreement, our business days are Monday through Friday, excluding federal holidays.

 

XVI. FEES AND CHARGES

 

There are no fees or charges for using the Service. However, depending on how you use the Services, you may incur other fees and charges including, but not limited to, normal account fees and service charges. You agree to pay all fees and charges we impose. You authorize us to charge the designated account and/or any other account you hold with us to cover your fees and charges. You also authorize us to charge you according to our then-current fee schedule. We may impose new fees and charges, or increase or change existing fees and charges. We will provide notice of these changes to you as required by law. You are solely responsible for other fees that may be assessed and billed separately by your Internet and/or telephone service provider.

 

XVII. DOCUMENTATION

 

Preauthorized payments. If you have arranged to have direct deposits made to your account at least once every 60 days from the same person or company, you can call us at 419-468-1518 to find out whether or not the deposit has been made.
Periodic statements. You will get a monthly account statement from us for your checking and money market accounts. You will get a monthly account statement from us for your statement savings account, unless there are no transfers in a particular month. In any case, you will get a statement at least quarterly.

 

XVIII. PRIVACY AND CONFIDENTIALITY

 

All information gathered from you in connection with using the Service will be governed by the provisions of our privacy policy, including the Internet privacy policy (as applicable), which you agree to review by accessing on our website. In addition, we will disclose information to third parties about your account or the transfers that you make:

  • Where it is necessary for completing transfers, or;
  • In order to verify the existence and condition of your account for a third party, such as a credit bureau or merchant, or;
  • In order to comply with government agency or court orders, or;
  • If you give us written permission.

For more information regarding our information sharing practices, visit our website at www.firstfederalbankofohio.com.

 

XIX. IN CASE OF ERRORS OR QUESTIONS ABOUT YOUR ELECTRONIC TRANSFERS

 

In case of errors or questions about your electronic transfers:
Telephone us at 419-468-1518, or
Write us at First Federal Bank of Ohio, Attn: Online Banking Department, 140 N. Columbus Street, P.O. Box 957, Galion, Ohio 44833
AT ONCE if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than 60 days after we sent the FIRST statement on which the problem or error appeared.

  • Tell us your name and account number (if any).
  • Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information.
  • Tell us the dollar amount of the suspected error.

If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days.
We will determine whether an error occurred within 10 business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will credit your account within 10 business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your account.
For errors involving new accounts, point-of-sale, or foreign-initiated transactions, we may take up to 90 days to investigate your complaint or question. For new accounts, we may take up to 20 business days to credit your account for the amount you think is in error.
We will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation.

 

XX. CONTACT IN EVENT OF UNAUTHORIZED TRANSFER

 

If you believe that any part of your Security Code, including your Password, has been lost or stolen,
Call us at 419-468-1518, or
Write to us at First Federal Bank of Ohio 140 N. Columbus Street, P.O. Box 957, Galion, Ohio 44833.

You should also call the number or write to the address listed above if you believe a transfer has been made using the information from your check without your permission,

 

XXI. CONSUMER LIABILITY

 

Tell us AT ONCE if you believe that any part of your Security Code, including your Password, has been lost or stolen, or if you believe that an electronic fund transfer has been made without your permission using information from your check. Telephoning is the best way of keeping your possible losses down. You could lose all the money in your account (plus your maximum overdraft line of credit if you have one). If you tell us within 2 business days after you learn of the loss or theft of your Security Code, you can lose no more than $50.00 if someone used your Security Code without your permission.
If you do NOT tell us within 2 business days after you learn of the loss or theft of your Security Code, and we can prove that we could have stopped someone from using the Security Code without your permission if you had told us, you could lose as much as $500.
Also, if your statement shows transfers that you did not make, including those made by card, code or other means, tell us at once. If you do not tell us within 60 days after the statement was mailed to you, you may not get back any money you lost after the 60 days if we can prove that we could have stopped someone from taking the money if you had told us in time.
If a good reason (such as a long trip or hospital stay) kept you from telling us, we may extend the time periods.

 

XXII. FINANCIAL INSTITUTION'S LIABILITY:

 

If we do not complete a transfer to or from your account on time or in the correct amount according to our agreement with you, we will be liable for your losses or damages. However, there are some exceptions. We will not be liable, for instance:

  • If, through no fault of ours, you do not have enough money in your account to make the transfer.
  • If the transfer would have gone over the credit limit on your overdraft line (if any)
  • If the system was not working properly, and you knew about the malfunction when you started the transfer.
  • If circumstances beyond opuor control (sunch as fire or flood) prevent the transaction, despite reasonable precautions that we have taken.
  • There may be other exceptions stated in our agreement with you.

 

XXIII. LIMITATION ON OUR LIABILITY

 

THE FOLLOWING SHALL CONSTITUTE YOUR EXCLUSIVE REMEDIES AND THE ENTIRE LIABILITY OF US AND OUR AFFILIATES AND SERVICE PROVIDERS AND THE EMPLOYEES AND CONTRACTORS OF EACH OF THESE, FOR THE SERVICE AND THE PORTION OF THE SITE THROUGH WHICH THE SERVICE IS OFFERED. YOU ACKNOWLEDGE AND AGREE THAT FROM TIME TO TIME, THE SERVICE MAY BE DELAYED, INTERRUPTED OR DISRUPTED PERIODICALLY FOR AN INDETERMINATE AMOUNT OF TIME DUE TO CIRCUMSTANCES BEYOND OUR REASONABLE CONTROL, INCLUDING BUT NOT LIMITED TO ANY INTERRUPTION, DISRUPTION OR FAILURE IN THE PROVISION OF THE SERVICE, WHETHER CAUSED BY STRIKES, POWER FAILURES, EQUIPMENT MALFUNCTIONS INTERNET DISRUPTION OR OTHER REASONS. IN NO EVENT SHALL WE OR OUR AFFILIATES OR SERVICE PROVIDERS OR THE EMPLOYEES OR CONTRACTORS OF ANY OF THESE, BE LIABLE FOR ANY CLAIM ARISING FROM OR RELATED TO THE SERVICE CAUSED BY OR ARISING OUT OF ANY SUCH DELAY, INTERRUPTION, DISRUPTION OR SIMILAR FAILURE. IN NO EVENT SHALL WE OR OUR AFFILIATES OR SERVICE PROVIDERS OR THE EMPLOYEES OR CONTRACTORS OF ANY OF THESE, BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR EXEMPLARY DAMAGES, INCLUDING LOSS OF GOODWILL OR LOST PROFITS (EVEN IF ADVISED OF THE POSSIBILITY THEREOF) ARISING IN ANY WAY OUT OF THE INSTALLATION, USE, OR MAINTENANCE OF THE SERVICE OR THE PORTION OF THE SITE THROUGH WHICH THE SERVICE IS OFFERED, EVEN IF SUCH DAMAGES WERE REASONABLY FORESEEABLE AND NOTICE WAS GIVEN REGARDING THEM. IN NO EVENT SHALL WE OR OUR AFFILIATES OR SERVICE PROVIDERS OR THE EMPLOYEES OR CONTRACTORS OF ANY OF THESE BE LIABLE FOR ANY CLAIM ARISING FROM OR RELATED TO THE SERVICE OR THE PORTION OF THE SITE THROUGH WHICH THE SERVICE IS OFFERED THAT YOU DO NOT STATE IN WRITING IN A COMPLAINT FILED IN A COURT OR ARBITRATION PROCEEDING AS DESCRIBED IN THIS AGREEMENT WITHIN TWO (2) YEARS OF THE DATE THAT THE EVENT GIVING RISE TO THE CLAIM OCCURRED. THESE LIMITATIONS WILL APPLY TO ALL CAUSES OF ACTION, WHETHER ARISING FROM BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE) OR ANY OTHER LEGAL THEORY. EXCEPT TO THE EXTENT RESTRICTED BY APPLICABLE LAW, OUR AGGREGATE LIABILITY AND THE AGGREGATE LIABILITY OF OUR AFFILIATES AND SERVICE PROVIDERS AND THE EMPLOYEES AND CONTRACTORS OF EACH OF THESE, TO YOU AND ANY THIRD PARTY FOR ANY AND ALL CLAIMS OR OBLIGATIONS RELATING TO THIS AGREEMENT SHALL BE LIMITED TO DIRECT OUT OF POCKET DAMAGES UP TO A MAXIMUM OF $500 (FIVE HUNDRED DOLLARS). SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

 

You agree to cooperate with us in any loss recovery efforts we undertake to reduce any loss or liability that arises in connection with the Services. You acknowledge that Service fees have been established in contemplation of: (A) these limitations on our liability, (B) Your agreement to review statements, confirmations, and notices promptly and to timely notify us of any discrepancies or problems; and (C) Your agreement to assist us in any loss recovery effort.
In addition to our right to reject transactions as provided elsewhere in this Agreement and our other agreements with you, we will not be obligated to honor, in whole or in part, any transaction or instruction or Communication which:

  • Is not in accordance with any term or condition applicable to the relevant Service or Account;
  • We have reason to believe may not be authorized by you or any third person whose authorization we believe is necessary or involves funds subject to hold, dispute, restriction or legal process we believe prevents their withdrawal, transfer or availability;
  • Would result in us exceeding any limitation of our net funds position established pursuant to present or future Federal Reserve guidelines;
  • Would violate any applicable law, rule or regulation, or any guidance or directive of any federal or state regulatory authority;
  • Is not in accordance with any other requirement of our applicable policies, procedures or practices; or
  • We have reasonable cause not to honor for our or your protection.

 

XXIV. WARRANTY DISCLAIMER

 

We make every commercially reasonable effort to provide reliable information on our website. Due to the possibility of human and mechanical errors, as well as other factors, the site is not error-free, and all information is provided “as-is,” without warranty of any kind. We make no representation and specifically disclaim any express or implied warranties to users and any third parties, including but not limited to, warranties as to accuracy, timeliness, completeness, merchantability, or fitness for any particular purpose. The content of the site may not be used for commercial or non-commercial use without the express written consent of the Bank.

 

XXV. WARRANTY DISCLAIMER

 

From our website or while using the Services, you may be able to access uploaded content provided or operated by third parties. Unless we tell you otherwise in writing, we do not operate or control any such content or any of the information, products or services on such linked websites. You acknowledge and agree that: (i) you access such content and linked sites at your own risk; (ii) we make no representation or warranty, and assume no responsibility for, content on our website and any linked site or the actions or omissions of its/their owners, operators or providers (iii) we make no endorsement of, and assume no responsibility for, content uploaded to our website or goods or services offered on or advertising on or by any other website; (iv) by using other websites and Services, you may be exposed to content that is offensive, indecent or objectionable; and (v) although we may have a contractual or other relationship with the operators of a linked website or the providers of content, we will not be responsible for the content, accuracy, integrity, availability, timeliness or operation of their website or content. You agree to hold us harmless in connection with all of the foregoing.
We reserve the right, but shall have no obligation, to reject, move, or delete content that we, in our sole discretion, believe violates this Agreement, or contains content, including viruses, that may interfere with the operation of our website. We may, but have no obligation to, monitor, and/or retain copies indefinitely of, uploaded content, message boards, chat rooms or other forums or review content, or messages posted at such locations, to confirm their compliance with these guidelines. We shall have the right, but not the obligation, to disclose content to any third party if required by law or if we believe reasonably necessary to: (a) comply with legal process; (b) enforce this Agreement; (c) respond to claims that any content violates rights of third parties; or (d) protect our rights, property, or personal safety, or those third parties.

 

XXVI. HOURS OF OPERATION

 

You will generally be able to use Services seven days a week, 24 hours a day. However, a Service may not be available due to system maintenance or circumstances beyond our control. Services may be added, cancelled or limited at any time or from time to time, with or without cause or notice (except as required by law).

 

XXVII. OUR INTELLECTUAL PROPERTY

 

You acknowledge and agree that the software and content used by us in the operation of our website and provision of the Services, and the copyright patent, trademark, trade secret, and all other rights in and to the technology, software, content, designs, graphics, and trademarks included by us on our website and as part of the Services and our name and product names and the website’s URL (collectively, by the “Intellectual Property”), are owned by us and our licensors. As such, you will not gain any ownership or other right, title or interest in or to such Intellectual Property by reason of this Agreement or otherwise.
Without limiting the foregoing, all other marks and logos related to the Service are either trademarks or registered trademarks of us or our licensors. In addition, all page headers, custom graphics, button icons, and scripts are our service marks, trademarks, and/or trade dress or those of our licensors. You may not copy, imitate, or use any of the above without our prior written consent, which we may withhold in our sole discretion, and you may not use them in a manner that is disparaging to us or the Service or display them in any manner that implies our sponsorship or endorsement. All right, title and interest in and to the Service, the portion of the Site through which the Service is offered, the technology related to the Site and Service, and any and all technology and any content created or derived from any of the foregoing, is our exclusive property or that of our licensors. Moreover, any suggestions, ideas, notes, drawings, concepts, or other information you may send to us through or regarding the Site or Service shall be considered an uncompensated contribution of intellectual property to us and our licensors, shall also be deemed our and our licensors’ exclusive intellectual property, and shall not be subject to any obligation of confidentiality on our part. By submitting any such materials to us, you automatically grant (or warrant that the owner of such materials has expressly granted) to us and our licensors a perpetual, royalty-free, irrevocable, non-exclusive right and license to use, reproduce, modify, adapt, publish, translate, publicly perform and display, create derivative works from and distribute such materials or incorporate such materials into any form, medium, or technology now known or later developed, and you warrant that all so-called "moral rights" in those materials have been waived, and you warrant that you have the right to make these warranties and transfers of rights.
You may not distribute, use, reproduce, duplicate, copy, publish, sell, or otherwise transfer (i) any portion or element of the Services or the Intellectual Property (ii) use of our website, Services or Intellectual Property, or (iii) access to our website Services or Intellectual Property. Further, you may not (a) create derivative works of any portion or element of our website, Services or Intellectual Property; (b) reverse engineer, modify, decompile or disassemble any of the Intellectual Property; (c) deactivate or disable any password protection or other protection, security or reliability technology we incorporate in our website or the Services; (d) modify or erase any copyright or trademark notice we place at our website; (e) engage in the practice known as “screen-scraping” or otherwise attempt to, or actually, obtain copies of content provided at the site or a list of our content or site users, or use computer programs (sometimes known as “scrapers,” “spiders,” “robots” or “bots”) to systematically access and download data; (f) access the Services by any means other than via our website; (g) frame our website or any Intellectual Property; or (h) use any circumvention tools, meta tags or any other “hidden text” utilizing our name, trademark, URL, product name or other Intellectual Property. You agree to comply with the terms of any license agreement we make available to you with any software.

 

XXVIII. OUR INTELLECTUAL PROPERTY

 

We reserve the right to change, add new terms or otherwise modify the terms and conditions of this Agreement (including changes in its fees and charges, or Services) from time to time and will notify you of such changes by mail or by electronic message, unless we are not required to do so as provided by applicable law. Your continued use of the Online Banking Services after the effective date of a change will represent your acceptance of the changes. The bank may suspend or terminate your access to the Service, with or without notice, if you do not access or utilize the Service for a period of 180 or more consecutive calendar days.
We may terminate or suspend this Agreement and any service provided hereunder at any time for any reason or for no reason. Neither termination, cancellation nor suspension shall affect your liability or obligations under this Agreement. Without limiting the foregoing, we may suspend or terminate your access to any service if you do not access the Services for a period of time as determined in our sole discretion. We will provide electronic or written notice of termination to you. Except to the extent restricted by law, we reserve the right to terminate or to discontinue support of any Service, or delay or refuse processing any transaction, without notice. You may terminate this Agreement by providing verbal or written notice to us. If an Account is closed for any reason, you will no longer have access to the Services for the closed Account and transfers you have scheduled from the closed account will be cancelled once the Account is closed. Termination of this Agreement will not affect any rights we may have, or any obligations you may have, as to any transaction or Services caused or attempted by you before termination.

 

XXIX. SEVERABILITY

 

Wherever possible, each provision of this Agreement shall be interpreted in a manner which makes the provision effective and valid under applicable law. If applicable law prohibits or invalidates any part or provision of this Agreement, that particular part or provision shall be ineffective only to the extent of such prohibition or invalidity, without invalidating the remainder of such provision or the remaining provisions of this Agreement.

 

XXX. ENTIRE AGREEMENT; CONFLICTS

 

This Agreement contains the entire agreement between the parties as to the Services and is in addition to other agreements between us and you, including but not limited to (as applicable), your checking, savings, and other deposit account agreements, as may be modified from time to time. If there is a conflict between the terms and conditions of this Agreement and those contained in the other agreements between you and us, this Agreement will control.

 

XXXI. THIRD PARTIES

 

You acknowledge and agree that we may arrange to provide software, if required, and/or may arrange for the Services covered by the Agreement to be performed or provided by third parties, including our affiliates. You further agree that any such party is a third-party beneficiary of the Agreement and as such is entitled to rely on, and avail itself of, the provisions of the Agreement as if it were us, including, without limitation, the limitations on liability and the indemnities described in the Agreement. Our ability to provide certain Services may be dependent upon our ability to obtain or provide access to third-party networks. In the event any third-party network is unavailable or we determine in our sole discretion, that we cannot continue providing any third-party network access, we may discontinue the related Service or may provide the Service through an alternate third-party network. In such situations, we will have no liability for the unavailability or delay of access.
Notwithstanding the limitations described above pertaining to third parties, if you authorize a third party to access the Services on your behalf, you will be solely responsible and liable for all actions and inactions of said third party. You expressly assume the risks associated with providing Service access rights to your agents or third-party vendors, including but not limited to the risk of unauthorized or erroneous transactions. We will not be responsible, nor have any liability whatsoever for any services you receive from your agents or third-party vendors. We reserve the right to require you to agree to additional terms and conditions as a condition precedent to your use of any agent or third-party vendor in connection with your access to the Services.

 

XXXII. WAIVER

 

We may waive any term or provision of this Agreement at any time or from time to time, but any such waiver shall not be deemed a waiver of the term or provision in the future.

 

XXXIII. ASSIGNMENT

 

We may assign the rights and delegate the duties under this Agreement to a company affiliated with us or to any other party. You may not assign your rights or obligations under this Agreement, and any effort by you to do so is unenforceable at our election.

 

XXXIV. APPLICABLE LAW

 

This Agreement will be governed by and interpreted in accordance with Ohio law, without regard to conflict of law provisions.

 

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